Support - Frequently Asked Questions

Get your Client Started

Clients only need to set up a personal account. Personal Account Setup

Install and launch the mobile app for your Android or iOS device.
Select Create Account
Enter your name, personal email address, and a password.
Optionally, add a photo (this helps others know it's you)
Verify your email account.

Set up a Payment Method (Optional but Recommended)

On home screen, select Link Banks and Cards
Select either Link a Bank Account or Add a Card.
Follow the onscreen instructions.

How to Set Up Your Business Account

Business accounts scale from freelancers working on the side to small businesses, and even corporations. Anyone is able to create a business account; however, before you do, check with your company to ensure the account isn't already set up.

Business Account Setup

Select "Create a Business Account" from the Home screen’s quick actions.
Enter the required business information: logo, entity name, and mailing address (where payments can be sent if not using the electronic payment option). While the logo is optional, we suggest adding one now or coming back later.
Enter Company About with Type, Industry, URL, and a short description.

Enabling electronic payments (Premium Service)

Go to Settings -> Subscriptions and select Premium or contact us for a quote.
Go to Settings -> Payouts & Balance to set up your banking information - this is how where we'll automatically deposit your payments.
Follow the onscreen instructions.

What's the difference between a personal and business account?

The only difference is that Personal accounts can only send money, whereas Business accounts can both send and receive money.

How many personal and business accounts can I have?

Only one personal account is allowed; however, you may be associated with an unlimited number of business accounts. This is helpful when you act as an employee of one company but also do freelance work as an independent contractor.

Its important to note, a verified email address or verified phone number may be associated with only one Mozzo account. In other words, two Mozzo accounts may not share an email address or phone number.

Any tips to make my account even more secure?

Password strength is often thought of as the most important, but equally as important is using a unique password between your various websites and apps. That way, if another site has a password vulnerability, the bad actors can't reuse your discovered passwords in your more critical accounts. So in other words, we strongly recommend using unique passwords for all your accounts.

When inside of Mozzo, the best way to confirm you have the right person is to confirm their verified email address and/or phone number is the one you know.

Lastly, we also suggest using a real photo and/or logo in the app. While it's not a sure-proof way to avoid being impersonated, it can give those you work with a little more confidence they have the right account when making payments.

What's the importance of a verified email or phone number?

Verified email accounts and phone numbers are a helpful way to ensure the other party you are contracting and paying is someone you know and trust. Before accepting invitations, be sure to verify it's someone you know.

My client is a business/public entity (i.e. City of Acme), how should they set up their account?

Every entity (including public entities) should establish a business account so that more than one person may be associated with the contracting entity. This will allow the project to "out-live" the length of the person's employment and it ensures the funds are being sent/received to the correct account.

As a rule, you should always confirm and require the account name to match the contracting entity you are doing business with. As a note, whenever accepting a project invitation, it is your responsibility to select the correct contracting entity you are doing business as.

Can't find your answer? Get in touch with our team -- we're here to help. Contact us.